We Bought Software to Stop Wasting Time, Now We Just Waste Time
We Bought Software to Stop Wasting Time, Now We Just Waste Time

We Bought Software to Stop Wasting Time, Now We Just Waste Time

We Bought Software to Stop Wasting Time, Now We Just Waste Time

The cursor blinks. It’s the only thing on the screen not demanding something. A steady, rhythmic pulse of nothing. To its left, a tower of icons, 8 of them, each adorned with a screaming red circle. The number inside the circle on the little blue bird is 28. The green one has 48. The purple one, mercifully, just has a single dot, a quiet promise of a future interruption.

🐦

28

48

💬

📊

🗓️

✉️

This is not the beginning of the workday. This is the pre-work, the digital throat-clearing required to earn the right to maybe, possibly, do the thing you were actually hired for. The job is no longer the job. The job is managing the software that’s supposed to help you do the job. My title says ‘Strategist,’ but my calendar says ‘Chief Notification Officer.’

The Labyrinth of Well-Intentioned Clicks

We didn’t get here by accident. We got here by a thousand well-intentioned, logical decisions. Each one made sense in isolation. “We need a better way to track tasks.” Click. Buy Asana. “Communication is getting siloed in email.” Click. Onboard to Slack. “Our development cycle is a mess.” Click. Mandate Jira. Each click was a promise of streamlined efficiency, a future with less friction. Each one added another layer of digital concrete, another login, another stream of updates, another place for work to get lost. We didn’t streamline the process; we just gave the chaos 8 different homes to live in.

We gave the chaos 8 different homes to live in.

Instead of streamlining, we multiplied.

I remember Robin H., a closed captioning specialist I worked with a few years back. Her work was the definition of deep focus. It required listening intently to dialogue, parsing accents and mumbles, and typing with rhythmic precision for hours at a time. Her key performance indicator was simple: accuracy rate and words per minute. For every 18-minute segment of video, she had a 48-minute window to deliver a perfect transcript. Every interruption, every context switch, was devastating to her flow. A single Slack notification could derail her train of thought, forcing her to rewind the audio, costing her precious minutes. Her screen was a battleground. In one window, the video player and her transcription software. In the other 8, the company’s entire productivity stack, waging a war of attrition against her attention.

Deep Focus

18 mins video in 48 mins

⚔️

Distraction War

Costing precious minutes

“She once told me she felt like her job was to protect her work from the company’s tools. She’d go ‘offline,’ quit every app, and work in a silent, disconnected bubble. Then she’d resurface, greeted by a flood of panicked messages asking where she was.”

Management’s response wasn’t to question the tools, but to schedule a recurring 8-minute daily check-in to ensure everyone was ‘present and engaged’ on the platforms.

The ROI of Illusion

I’d love to position myself as the wise one who saw this coming, but that would be a lie. I was the problem. I was the one, in a previous role, who championed the adoption of a new project management platform. I built the deck. I presented the projected ROI, complete with charts showing a fantastical 18% reduction in ‘unallocated work time.’ I promised it would bring clarity and alignment. For a cost of $8,878, it was a bargain.

$8,878

Project Management Platform Cost

18% ‘Reduction’

Fantastical ROI

And for the first two weeks, it felt like magic. Everyone was creating cards, assigning tasks, setting due dates. It was a festival of organization. Then, the cracks appeared. The conversations that used to happen in a hallway were now fragmented across 8 different comment threads on a single task card. A simple question required tagging three people, who then got an email, a push notification, and an in-app alert. The cognitive load of just managing the card became greater than the effort of doing the actual task written on it. The time we were supposed to save was instead spent in meetings arguing about whether a task was in the ‘In Progress’ or ‘In Review’ column. We didn’t fix the broken process. We just gave it a slick user interface and a monthly subscription fee.

We are automating chaos and calling it productivity.

The Analog Rebellion: Potatoes over Pings

Robin’s escape from this digital fragmentation wasn’t another app or a mindfulness technique. It was something tangible and defiantly analog. She became obsessed with potatoes. Not just eating them, but the history and biology of them. While the rest of us were drowning in notifications, she was spending her evenings researching the specific growing conditions of obscure German varieties. Her fascination was a form of rebellion. A potato is a singular entity. It doesn’t send you notifications. It has a clear lifecycle. You plant it, you water it, it grows, you harvest it. She told me once that figuring out the nuances of the kartoffelsorte laura was more intellectually satisfying than navigating the 238 unread messages in her inbox, because it was a problem with a real, tangible, and delicious solution.

🥔

🌱

💧

This isn’t just about feeling overwhelmed. It’s about the systemic erosion of our ability to think. We’ve traded long, uninterrupted blocks of deep work for a constant drip of shallow engagement. We don’t solve hard problems anymore; we just triage notifications about them. The new baseline for a knowledge worker is a state of continuous partial attention. The cost of that new project management tool wasn’t just $8,878. The real cost was a measurable dip in our team’s ability to innovate, because no one had the mental bandwidth left to connect disparate ideas. You can’t have a breakthrough insight when your brain is being pinged every 48 seconds.

A Measurable Dip in Innovation

The silent cost of continuous partial attention.

Pre-Tool

Post-Tool

The ultimate irony is that we, the users, are now the ones doing all the work. We meticulously update the status, we tag the right people, we upload the files, we close the loop. We serve the software. It was supposed to be the other way around. I have a distinct memory of spending an entire afternoon trying to generate a report from one of these platforms, a report that it promised it could create in a single click. After 28 clicks and a trip through a labyrinth of sub-menus, I gave up and just made the report myself in a spreadsheet in 8 minutes.

The Quiet Rebellion: Silencing the Screams

So I’ve started my own quiet rebellion, inspired by Robin. I’m deleting things. Not tasks, but apps. I removed the work messenger from my phone. The world did not, in fact, end. I started blocking out ‘Focus Time’ on my calendar and I am ruthless about it. If it’s not a true emergency, the notification can wait. The initial pushback was palpable. But then a funny thing happened: the work got better. The strategy documents were clearer, the ideas were sharper. It turns out that when you actually have time to think, you produce better thoughts.

🧠

Focus Time

Clearer thoughts, sharper ideas

🔔

Distraction Noise

Constant pings, scattered attention

The tools aren’t the enemy. The real enemy is the unquestioned belief that another piece of software is the solution. The problem isn’t that your process is undocumented; it’s that your process is too complicated. And no app, no matter how well-designed or expensive, can fix that. It can only give you a more organized view of the wreckage. That blinking cursor on the blank page isn’t a threat. It’s an invitation. An invitation to do the actual work, if only we can silence the 8 other things screaming for our attention long enough to begin.

The Blinking Cursor: An Invitation

To do the actual work, to think, to create.

💡

Reclaim your focus. Do meaningful work.